Privacy Policy

1. Introduction

Welcome to Levoch ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or register on our site
• Place an order or complete a purchase
• Sign in with Google or another social provider
• Contact us through our contact form
• Subscribe to marketing emails

This information may include your name, email address, phone number, shipping address, payment information (processed securely by Stripe), and any other details you provide.

We also automatically collect certain technical data when you visit our site, including your IP address, browser type, operating system, device type, pages visited, and referral source. This helps us improve the shopping experience.

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To manage your account and provide customer support
• To improve our website, products, and services
• To send promotional communications (you may opt out at any time)
• To detect fraud and maintain security
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We share it only as necessary:

• Payment processors (Stripe): To securely handle your payments.
• Shipping & fulfilment partners (CJ Dropshipping): To deliver your order.
• Google: If you choose to sign in with Google.
• Law enforcement or regulators: When required by law.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your cart, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing through Stripe, and access controls to protect your personal information. No method of transmission over the internet is 100% secure, but we take all reasonable precautions.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at emanuelernestjuma@gmail.com.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our site constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: